Home Lending Operations Training Specialist - Mountlake Terrace - (TF18925)

Company Name:
Umpqua Bank
Job Description:
Responsible for providing operational support to various business lines or home lending departments as assigned. Responsible to be familiar with Bank, Investor, and Regulatory policies, procedures, and compliance and perform assigned duties in alignment with these philosophies and directives. Deliver excellent data integrity and accuracy while maintaining SLAs and regulatory compliance. Partner and collaborate with MLO associates, Loan Coordinators, Underwriting associates, Doc Specialists, Funding Specialists, Post Closing associates, and other business line contacts as necessary to ensure open communication, timely responses, expedient and accurate documentation gathering and review, and a superior customer experience.
Responsibilities include training and educating others, teaching course work as a Subject Matter Expert, work flow coordination, tracking, and reporting, review the work of others for accuracy and compliance, review of documents for Bank, Investor, or Regulatory compliance and salability, and acting as a resource for other home lending associates. Design, implement, and maintain training materials for all Home Lending associates. Responsible for other duties as assigned.
Actively learns, demonstrates, and fosters Umpqua culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces vision to become "World's Greatest Bank".
Skills and Knowledge:
Possess a basic knowledge of mortgage loan documents or have strong reading comprehension skills. Have knowledge of title, escrow, and mortgage origination lifecycle and functions or related banking or financial field. Have a basic understanding of regulatory requirements or ability to understand and comply with regulatory requirements. Possess strong organizational skills, ability to work independently, strong interpersonal or soft skills, customer-centric service and communication skills. Proficient in data entry, general computer skills and possess the ability to balance production standards with data integrity and accuracy. Proven ability to research and make sound judgment or make recommendations based on research. Demonstrate desire to partner with other internal and external associates to deliver a superior customer experience.
Education and Experience:
High School Diploma or GED. Minimum 7 years mortgage lending, processing, underwriting, funding, title, escrow, or related field experience
Physical Demands:
Office environment - no specific or unusual physical demands or environmental demands.
No relocation offered.
Umpqua Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, age. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.
Job Requisition ID: TF18925
Job Title: Home Lending Operations Training Specialist - Mountlake Terrace
Job Type: Full-Time
Location: Mountlake Terrace, WA

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