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Customer Service Representative


Be part of a team that reinvents healthcare and go to work
every day to improve peoples' lives.


Premera is a leading health plan in the Pacific Northwest, providing comprehensive health benefits and tailored services to more than 2 million people, from individuals to Fortune 100 companies. Premera is committed to improving customers' lives by making healthcare work better. Join us.


Customer Service Representative


What you'll do:



  • Improve customers' lives by making healthcare work better

  • Answer customer's questions, clarify options and solve customers' problems

  • Provide customer service support ensuring delivery of accurate, complete and timely information

  • Identify with the customer, act with urgency, do the right thing and work together

  • Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements

  • Strive for first call resolution while handling all issues with urgency, ownership and accountability


What you'll bring:



  • Demonstrated ability to learn quickly and maintain knowledge and skills in order to perform to a high standard

  • Ability to multitask between multiple tools and systems and apply information and knowledge to customer situations

  • A friendly, positive and flexible attitude with the ability to multi-task, pay attention to detail, prioritize work and work independently

  • Strong written and interpersonal communication skills with ability to articulate messages and information clearly and accurately

  • The desire to hear from the customer: "You take great care of me and made it simple and easy."


What we offer:



  • Medical, vision and dental insurance options

  • Life and disability insurance

  • Retirement programs (Yes! This includes a pension!)

  • Workplace wellness programs

  • Time off to reenergize

  • Free parking

  • And MORE!





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