Customer Service Representative

Be part of a team that reinvents healthcare and go to work
every day to improve peoples' lives.

Premera is a leading health plan in the Pacific Northwest, providing comprehensive health benefits and tailored services to more than 2 million people, from individuals to Fortune 100 companies. Premera is committed to improving customers' lives by making healthcare work better. Join us.

Customer Service Representative

What you'll do:

  • Improve customers' lives by making healthcare work better

  • Answer customer's questions, clarify options and solve customers' problems

  • Provide customer service support ensuring delivery of accurate, complete and timely information

  • Identify with the customer, act with urgency, do the right thing and work together

  • Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements

  • Strive for first call resolution while handling all issues with urgency, ownership and accountability

What you'll bring:

  • Demonstrated ability to learn quickly and maintain knowledge and skills in order to perform to a high standard

  • Ability to multitask between multiple tools and systems and apply information and knowledge to customer situations

  • A friendly, positive and flexible attitude with the ability to multi-task, pay attention to detail, prioritize work and work independently

  • Strong written and interpersonal communication skills with ability to articulate messages and information clearly and accurately

  • The desire to hear from the customer: "You take great care of me and made it simple and easy."

What we offer:

  • Medical, vision and dental insurance options

  • Life and disability insurance

  • Retirement programs (Yes! This includes a pension!)

  • Workplace wellness programs

  • Time off to reenergize

  • Free parking

  • And MORE!

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.