Senior Digital Product Manager
Be part of a team that reinvents healthcare and go to work
every day to improve peoples' lives.
This is not an ordinary mission. At Premera, you will wake up every day excited to improve people's lives by transforming healthcare. Premera is the leading health plan in the Pacific Northwest, providing comprehensive health benefits to over 2 million people, from individuals to Fortune 100 companies. We are excited and energized by the rapid-fire transformation in the healthcare industry, and we are boldly taking on the challenge to be the most customer-obsessed health plan on the planet. Our goal is to improve customers' lives by making healthcare work better.
Premera's Digital team works to make the customer experience personal and intuitive by embedding the customer's voice in everything we do. We've got an eager, dedicated team ready to work hard to make the digital customer experience the best in the industry. We just need a strong product manager to help us organize and achieve our goal. If you share that goal, come show us what you can do!
As a Senior Digital Product Manager for our public facing websites, you will oversee the strategy across all of the portals. You will work closely with customer experience researchers, user experience designers and technical delivery teams, translating customer wishes and needs into digital experiences.
What you'll do
Engage/partner closely with vertical owners and understand business goals, strategy and priorities of each business
Define key goals and metrics for public pages in each portal.
Partner with IT and content delivery partners to deliver on the capabilities.
Define tactics that will achieve the defined goals for each portal.
Measure and report on results.
Collaborate with key stakeholders and digital program owners to develop and implement a prioritization structure for pub site work requests.
Organize and lead regular program council meetings to take in and prioritize work requests.
Develop a framework for testing content -working knowledge of AB and multivariate testing methods.
Design and manage reporting dashboards
Articulate a compelling story to stakeholders for the public site strategies and programs.
Tell the story around the updated navigation and branding of the site and gain buy in from a diverse group of stakeholders.
What you'll bring
A Bachelor's degree or equivalent experience. Five years' experience with at least three in a product management capacity for digital experiences or software platforms.
Expertise in content strategy, web analytics, A/B and multivariate testing
Experience personalizing and targeting digital experiences to diverse audience segments and a documented track record of results from your work
A deep desire to improve peoples' lives and understand how important health care is for our customers.
A desire to be part of a dynamic industry and grow with an evolving organization.
The ability to understand and champion the role of digital within an overall customer experience.
Creative and analytical problem solving skills and a goal to constantly improve at your craft.
The ability to derive insights from diverse sources of systems and customer data.
A relentless curiosity about how things work in a complex and dynamic environment.
A desire to work as part of a collaborative cross functional team and will foster a 'one team' mentality with all your partners.
Agile software development environment, but you can write detailed functional specs and process flows if the situation requires it.
What we offer
Medical, vision, and dental options
Life and disability insurance
Retirement programs (Yes! This includes a pension!)
Workplace wellness programs
Time off to re-energize
Free parking
Estimated Salary: $20 to $28 per hour based on qualifications.
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